Overview

 

A renowned interior design firm specializing in luxury homes and hospitality spaces needed a logistics partner to support multiple projects across the San Francisco Bay Area, Las Vegas, and beyond. Their work involved sourcing high-end furniture, artwork, and décor for private residences and iconic hospitality destinations. With no local receiving facility and no dedicated packing team, they required reliable, expert support for pickup, crating, shipping, and white-glove delivery.

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The Challenge

 

The designer’s workflow created several logistical complexities:

• No local receiving warehouse to consolidate items from multiple vendors

• High-value pieces ($30,000+) requiring engineered protection, and full insurance

• Need for white-glove placement and assembly at final locations

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Our Solution

 

We functioned as the designer’s end-to-end logistics arm, providing ongoing support for their residential and hospitality installations.

Our services included:

• Pickup from multiple vendors across the Bay Area and Las Vegas area

• Packing and custom crating for fragile, oversized, and high-value pieces

• Specialized artwork handling, including gallery pickups and safe transport

• Freight coordination and shipping to residences and hotel properties

• White-glove delivery, placement, and assembly on-site

• Debris removal and final-room setup

• Timing deliveries to align with installation schedules

Every shipment was engineered to minimize risk, ensuring each piece arrived installation-ready.

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Operational Results

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• Zero major damage incidents despite handling fragile, expensive items

• Reliable timeline coordination, adjusting deliveries to designer and contractor needs

• Successful installations for private residences and notable hospitality clients

• Streamlined vendor logistics, allowing the designer to focus entirely on creative work

• One-stop support, eliminating the need for a receiving warehouse or in-house logistics staff

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Impact

 

Our partnership allowed the design firm to:

• Execute high-profile installations on time and with confidence

• Transport rare and delicate pieces safely through engineered packing and crating

• Reduce operational burden by outsourcing coordination, shipping, and delivery

• Maintain a consistent, white-glove experience for their clients

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