Overview

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A luxury footwear brand opening a new retail location in San Francisco needed a reliable logistics partner to manage incoming furniture shipments, track deliveries, receive inventory, and perform white-glove placement inside the store. With multiple vendors, high-value pieces, and a tight construction timeline, we provided the support they needed to meet their store opening deadline.

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The Challenge

 

The brand faced three major logistical hurdles:

• No local receiving facility to consolidate furniture and fixtures arriving from different vendors via UPS and freight carriers.

• A tight opening deadline, leaving no room for delays, damage, or miscommunication.

• They needed more than a shipping carrier — they needed a partner who could oversee all moving parts and ensure each piece arrived safely and on time.

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Our Solution

 

Over a one-month period, our team managed the end-to-end process for 20 furniture and décor pieces, including oversized and fragile items such as a sofa, a credenza, and ceramics.

 

Our services included:​

• Inventory management and same-day receiving updates

• Inspection and photo verification of every item

• Scheduling around the build-out timeline

• White-glove delivery and placement inside the retail space

• Assembly and debris removal

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Operational Results

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• 0 damage incidents across all 20 pieces

• 100% on-time deliveries, including next-day delivery immediately after receiving

• Seamless coordination between vendors and the brand team

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Impact

 

Thanks to predictable, proactive logistics support, the brand:

• Launched their retail location on schedule

• Eliminated the stress and time drain of managing multiple shipments

• Achieved a flawless retail setup with properly placed, damage-free furniture and fixtures

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Our team continues to support brands in the Bay Area and beyond with the same level of precision, care, and white-glove service.