White-Glove Pickup, Packing & Delivery for a Leading Online Luxury Antiques Marketplace

Overview

A leading online marketplace for luxury antiques and collectible furniture needed a logistics partner to manage ongoing pickups, packing, crating, shipping, and white-glove delivery for high-value items sold to buyers across the U.S. Without a warehouse of their own and with inventory ranging from fragile art pieces to rare mid-century Danish teak furniture, they required a reliable team capable of protecting irreplaceable goods and delivering to their customer's expectations.

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The Challenge

The client faced several operational limitations:

• No dedicated warehouse to receive or stage items before shipment

• High-value pieces ($30K+) requiring expert packing, crating, and safe transport

• Multiple pickup locations, including art galleries, antique dealers, and private collectors across San Francisco and Las Vegas

• Need for consistent white-glove delivery, including in-home placement and debris removal

• Nationwide customer base, requiring dependable freight coordination and final-mile solutions

• Insurance requirements, needing a partner able to offer full-coverage protection

Their business model demanded a logistics partner that could act as their trusted fulfillment and delivery arm, without the costs or complexity of building an internal team.

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Our Solution

We provided an ongoing, end-to-end logistics program—handling 5–10 items per month—that covered every step from pickup to final placement inside the buyer’s home.

Our services included:

• Pickup from galleries, collectors, and dealers across the Bay Area and Las Vegas

• Onsite packing or custom crating, tailored to fragile or oversized antiques

• Secure transport using vetted freight carriers and our national partner network

• White-glove delivery to buyers nationwide, including room-of-choice placement and debris removal

• Full-coverage insurance options, giving buyers and sellers peace of mind

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The work often involved protecting delicate, historically significant pieces, especially 1960s Danish teak furniture, which has seen a surge in demand.

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Operational Results

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• Zero major damage incidents, supported by custom packing and engineered crating

• Improved buyer satisfaction thanks to seamless white-glove service

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Impact

By acting as the client’s logistics arm, we enabled them to:​

• Expand into markets like San Francisco and Las Vegas without local infrastructure

• Offer customers a turnkey white-glove experience, increasing trust and repeat business

• Protect rare, expensive pieces through custom crating and full insurance

• Focus on growing their marketplace rather than building a logistics department

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